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161
Understanding the Customer Base of Service Providers : An Examination of the Differences between Switchers and Stayers
Understanding the Customer Base of Service Providers : An Examination of the Differences between Switchers and Stayers
Jaishankar Ganesh, | American Marketing Association | 2000 ,
162
Self-Service Technologies : Understanding Customer Satisfaction with Technology-Based Service Encounters
Self-Service Technologies : Understanding Customer Satisfaction with Technology-Based Service Encounters
Matthew L. Meuter, | American Marketing Association | 2000 ,
163
Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling
Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling
James G. Maxham III, | American Marketing Association | 2003 ,
164
The Effects of Strategy Type on the Market Orientation-Performance Relationship
The Effects of Strategy Type on the Market Orientation-Performance Relationship
Ken Matsuno and John T. Mentzer, | American Marketing Association | 2000 ,
165
Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance Outcomes
Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance Outcomes
Christian Homburg, | American Marketing Association | 2002 ,
166
Measuring the Price Knowledge Shoppers Bring to the Store
Measuring the Price Knowledge Shoppers Bring to the Store
Marc Vanhuele, | American Marketing Association | 2002 ,
167
A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
James G. Maxham III, | American Marketing Association | 2002 ,
168
Cross-Unit Competition for a Market Charter : The Enduring Influence of Structure
Cross-Unit Competition for a Market Charter : The Enduring Influence of Structure
Mark B. Houston, | American Marketing Association | 2001 ,
169
The Effects of Entrepreneurial Proclivity and Market Orientation on Business Performance
The Effects of Entrepreneurial Proclivity and Market Orientation on Business Performance
Ken Matsuno, | American Marketing Association | 2002 ,
170
Successful and Unsuccessful Sales Calls : Measuring Salesperson Attributions and Behavioral Intentions
Successful and Unsuccessful Sales Calls : Measuring Salesperson Attributions and Behavioral Intentions
Andrea L. Dixon, | American Marketing Association | 2001 ,
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1
Administrative Theory & Praxis (Administrative Theory & Praxis)
University of Nebraska at Omaha, School of Public Administration [, ]
2
British Journal of Cardiac Nursing
MA Healthcare Limited [, ]
3
British Journal of Healthcare Assistants
MA Healthcare Limited [, ]
4
British Journal of Healthcare Management
MA Healthcare Limited [, ]
5
British Journal of Neuroscience Nursing
MA Healthcare Limited [, ]
6
British Journal of School Nursing
MA Healthcare Limited [, ]
7
Equipment Services
MA Healthcare Limited [, ]
8
European Journal of Physiotherapy
Informa Healthcare [, ]
9
Journal of Air Transportation
University of Nebraska at Omaha [, ]
10
Journal of Children's & Young People's Nursing
MA Healthcare Limited [, ]
11
NursePrescribing
MA Healthcare Limited [, ]
12
Nursing & residential care : the monthly journal for care assistants, nurses and managers working in health and social care.
MA Healthcare Limited [, ]
13
Practice Nursing
MA Healthcare Limited [, ]