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A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
상세정보
- 자료유형
- 기사
- ISSN
- 00222429
- 서명/저자
- A Longitudinal Study of Complaining Customers Evaluations of Multiple Service Failures and Recovery Efforts / James G. Maxham III , Richard G. Netemeyer
- 발행사항
- New York : American Marketing Association, 2002.
- 형태사항
- pp. 57-71
- 주기사항
- INDUBES BTBLIOGRAPHY REFEREN CE
- 기타저자
- Richard G. Netemeyer
- 원문정보
- url
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60270638
MARC
008210322s2002 ulk aa eng■022 ▼a00222429
■1001 ▼aJames G. Maxham III
■24510▼aA Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts ▼dJames G. Maxham III ▼eRichard G. Netemeyer
■260 ▼aNew York▼bAmerican Marketing Association▼c2002.
■300 ▼app. 57-71
■500 ▼aINDUBES BTBLIOGRAPHY REFEREN CE
■7001 ▼aRichard G. Netemeyer
■773 ▼tJournal of marketing.▼gVol. 66 No. 4 (2002. 10)▼d2002, 10
■856 ▼uhttps://www.jstor.org/stable/3203358
■SIS ▼aS028002▼b60077308▼h8▼s2▼fP
