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11
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
Thorsten Hennig-Thurau, | American Marketing Association | 2006 ,
12
Job Satisfaction, Job Performance, and Effort: A Reexamination Using Agency Theory
Job Satisfaction, Job Performance, and Effort: A Reexamination Using Agency Theory
Markus Christen, | American Marketing Association | 2006 ,
13
How Does Enforcement Deter Gray Market Incidence?
How Does Enforcement Deter Gray Market Incidence?
Kersi D. Antia, | American Marketing Association | 2006 ,
14
The Impact of Acquisitions on Innovation: Poison Pill, Placebo, or Tonic?
The Impact of Acquisitions on Innovation: Poison Pill, Placebo, or Tonic?
Jaideep C. Prabhu, | American Marketing Association | 2005 ,
15
Understanding the Customer Base of Service Providers : An Examination of the Differences between Switchers and Stayers
Understanding the Customer Base of Service Providers : An Examination of the Differences between Switchers and Stayers
Jaishankar Ganesh, | American Marketing Association | 2000 ,
16
Cross-Unit Competition for a Market Charter : The Enduring Influence of Structure
Cross-Unit Competition for a Market Charter : The Enduring Influence of Structure
Mark B. Houston, | American Marketing Association | 2001 ,
17
Control of MEMS-Based Scanning-Probe Data-Storage Devices.
Control of MEMS-Based Scanning-Probe Data-Storage Devices.
Angeliki Pantazi, | Institute of Electrical and Electronics Engineers | 2007 ,
18
Cooperative Tracking Using Vision Measurements on SeaScan UAVs.
Cooperative Tracking Using Vision Measurements on SeaScan UAVs.
Mark E. Campbell, | Institute of Electrical and Electronics Engineers | 2007 ,
19
Nonlinear optimal control applied to coordinated ramp metering
Nonlinear optimal control applied to coordinated ramp metering
Apostolos Kotsialos, | Institute of Electrical and Electronics Engineers | 2004 ,
20
Adaptive Fine-Tuning of Nonlinear Control Systems With Application to the Urban Traffic Control Strategy TUC.
Adaptive Fine-Tuning of Nonlinear Control Systems With Application to the Urban Traffic Control Strategy TUC.
Elias B. Kosmatopoulos, | Institute of Electrical and Electronics Engineers | 2007 ,
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