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1
About Our Authors
About Our Authors
Hiroshige Dan, | Informs | 2002 ,
2
Developing and Validating Trust Measures for e-Commerce : An Integrative Typology
Developing and Validating Trust Measures for e-Commerce : An Integrative Typology
D. Harrison McKnight, | Informs | 2002 ,
3
Antecedents of B2C Channel Satisfaction and Preference : Validating e-Commerce Metrics
Antecedents of B2C Channel Satisfaction and Preference : Validating e-Commerce Metrics
Sarv Devaraj, | Informs | 2002 ,
4
The Measurement of Web-Customer Satisfaction : An Expectation and Disconfirmation Approach
The Measurement of Web-Customer Satisfaction : An Expectation and Disconfirmation Approach
Vicki McKinney, | Informs | 2002 ,
5
e-Commerce Metrics for Net-Enhanced Organizations : Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector
e-Commerce Metrics for Net-Enhanced Organizations : Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector
Kevin Zhu, | Informs | 2002 ,
6
Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses : A Study of the Online Brokerage Industry
Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses : A Study of the Online Brokerage Industry
Pei-Yu (Sharon) Chen, | Informs | 2002 ,
7
Businesses as Buildings : Metrics for the Architectural Quality of Internet Businesses
Businesses as Buildings : Metrics for the Architectural Quality of Internet Businesses
Jinwoo Kim, | Informs | 2002 ,
8
Toward New Metrics for Net-Enhanced Organizations
Toward New Metrics for Net-Enhanced Organizations
Detmar W. Straub, | Informs | 2002 ,
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