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The art of software support : design and operation of support centers and helpdesks
The art of software support : design and operation of support centers and helpdesks
Tourniaire, Fran coise., 005.12-T728a | Prentice Hall PTR | 1997 005.12-T728a,
2
Solid software
Solid software
Pfleeger , Shari Lawrence, 005.12-P531s | Prentice Hall PTR | 2002 005.12-P531s,
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