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The art of software support : design and operation of support centers and helpdesks
The art of software support : design and operation of support centers and helpdesks
상세정보
- 자료유형
- 단행본
- ISBN
- 0135694507
- 청구기호
- 005.12 T728a
- 서명/저자
- The art of software support : design and operation of support centers and helpdesks / Fran coise Tourniaire , Richard Farrell.
- 발행사항
- Upper Saddle River, N.J. : Prentice Hall PTR, 1997.
- 형태사항
- xii, 336 p. : ill. ; 24 cm.
- 서지주기
- Includes bibliographical references (p. 331) and index.
- 일반주제명
- Software support
- 기타저자
- Farrell, Richard.
- 가격
- 25000
- Control Number
- kjul:60058353
MARC
008051028s1997 njua b 001 0 eng■020 ▼a0135694507
■035 ▼aKRIC02975397
■090 ▼a005.12▼bT728a
■1001 ▼aTourniaire, Fran coise.
■24510▼aThe art of software support▼bdesign and operation of support centers and helpdesks▼dFran coise Tourniaire▼eRichard Farrell.
■260 ▼aUpper Saddle River, N.J.▼bPrentice Hall PTR▼c1997.
■300 ▼axii, 336 p.▼bill.▼c24 cm.
■504 ▼aIncludes bibliographical references (p. 331) and index.
■650 0▼aSoftware support
■650 0▼aComputer software industry▼xCustomer services
■7001 ▼aFarrell, Richard.
■9500 ▼b25000
