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1
Return on Interactivity: The Impact of Online Agents on Newcomer Adjustment
Return on Interactivity: The Impact of Online Agents on Newcomer Adjustment
Clemens F. Köhler, | American Marketing Association | 2011 ,
2
Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Ad De Jong, | American Marketing Association | 2004 ,
3
The Impact of Humor in Face-to-Face and Electronic Service Encounters
The Impact of Humor in Face-to-Face and Electronic Service Encounters
W. van Dlien, | Association for Consumer Research | 2004 ,
4
A Meta-Analysis of the Moderation Effect of Regulatory Focus
A Meta-Analysis of the Moderation Effect of Regulatory Focus
Daryanto, A, | Association for Consumer Research | 2008 ,
5
Exercise Behavior in Loyalty Program: The Influence of Regulatory Focus
Exercise Behavior in Loyalty Program: The Influence of Regulatory Focus
Daryanto, A, | Association for Consumer Research | 2007 ,
6
The Variety Paradox. Why LESS Evokes MORE
The Variety Paradox. Why LESS Evokes MORE
Klesse A, | Association for Consumer Research | 2011 ,
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