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The Impact of Humor in Face-to-Face and Electronic Service Encounters
The Impact of Humor in Face-to-Face and Electronic Service Encounters
Detailed Information
- Material Type
- 기사
- ISSN
- 00989258
- Author
- W. van Dlien
- Title/Author
- The Impact of Humor in Face-to-Face and Electronic Service Encounters / W. van Dlien ; 공저 K. de Ruyter, S. Streukens
- Publish Info
- Urbana, Ill : Association for Consumer Research, 2004.
- Material Info
- pp. 132-139
- General Note
- included reference
- Added Entry-Personal Name
- K. de Ruyter, S. Streukens
- Host Item Entry
- Advances in consumer research. : Vol. 31 (2004.) 2004, 08
- Electronic Location and Access
- url
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60247392
MARC
008191129s2004 ai aa eng■022 ▼a00989258
■1001 ▼aW. van Dlien
■24510▼aThe Impact of Humor in Face-to-Face and Electronic Service Encounters▼dW. van Dlien▼e공저 K. de Ruyter, S. Streukens
■260 ▼aUrbana, Ill▼bAssociation for Consumer Research▼c2004.
■300 ▼app. 132-139
■500 ▼aincluded reference
■7001 ▼aK. de Ruyter, S. Streukens
■773 ▼tAdvances in consumer research.▼gVol. 31 (2004.)▼d2004, 08
■856 ▼uhttp://www.vancouver.wsu.edu/acr/home.htm
■SIS ▼aS028858▼b60077576▼h8▼s2▼fP
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