1
Rebecca J. Slotegraaf,
| American Marketing Association |
2011
,
2
Michael G. Luchs,
| American Marketing Association |
2010
,
3
Rajagopal Raghunathan,
| American Marketing Association |
2006
,
4
Xueming Luo,
| American Marketing Association |
2006
,
6
Rebecca M.,
| Blackwell Publishing |
2003
,
7
Apologies and gropons to resolve consumer complaints : How appealing is each to you versus to others
Rebecca K Rantner,
| Association for Consumer Research |
2004
,
8
Rebecca E. Walker,
| Association for Consumer Research |
2004
,
9
Amna Kirmani,
| Association for Consumer Research |
2010
,
10
Rajagopal Raghunathan,
| Association for Consumer Research |
2010
,
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