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Apologies and gropons to resolve consumer complaints : How appealing is each to you versus to others
Apologies and gropons to resolve consumer complaints : How appealing is each to you versus to others
상세정보
- 자료유형
- 기사
- ISSN
- 00989258
- 서명/저자
- Apologies and gropons to resolve consumer complaints : How appealing is each to you versus to others / Rebecca K Rantner , Claudia Kubowicz
- 발행사항
- Urbana, Ill : Association for Consumer Research, 2004.
- 형태사항
- pp. 397
- 주기사항
- Includes Bibliography(참고문헌수록)
- 기타저자
- Claudia Kubowicz
- 원문정보
- url
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60248190
MARC
008191212s2004 ai aa eng■022 ▼a00989258
■1001 ▼aRebecca K Rantner
■24510▼aApologies and gropons to resolve consumer complaints ▼bHow appealing is each to you versus to others ▼dRebecca K Rantner ▼eClaudia Kubowicz
■260 ▼aUrbana, Ill▼bAssociation for Consumer Research▼c2004.
■300 ▼app. 397
■500 ▼aIncludes Bibliography(참고문헌수록)
■7001 ▼aClaudia Kubowicz
■773 ▼tAdvances in consumer research.▼gVol. 31 (2004.)▼d2004, 08
■856 ▼uhttp://www.vancouver.wsu.edu/acr/home.htm
■SIS ▼aS028858▼b60077576▼h8▼s2▼fP
