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Tetsu Kubota,
| 대한건축학회 |
2006
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Apologies and gropons to resolve consumer complaints : How appealing is each to you versus to others
Rebecca K Rantner,
| Association for Consumer Research |
2004
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Nakao, K.,
| Elsevier Inc |
2005
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5
Irie, A.,
| Elsevier Inc |
2007
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6
Yukata, K.,
| Elsevier Inc |
2008
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7
Kawaki, H.,
| Elsevier Inc |
2011
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10
Cao, H.,
| Elsevier Inc |
2010
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