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Service management for competitive advantage
Service management for competitive advantage
Fitzsimmons, James A, 325.1-F562s | McGraw-Hill Book Company | 1994 325.1-F562s,
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(글로벌 시대의) 서비스 경영
(글로벌 시대의) 서비스 경영
Fitzsimmons, Mona J, 323.9-F562서 | 한국맥그로힐 | 2006 323.9-F562서,
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