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Service management for competitive advantage
Service management for competitive advantage
상세정보
- 자료유형
- 단행본
- ISBN
- 0070212171
- 청구기호
- 325.1 F562s
- 서명/저자
- Service management for competitive advantage / James A. Fitzsimmons , Mona J. Fitzsimmons.
- 발행사항
- New York : McGraw-Hill Book Company, 1994.
- 형태사항
- xviii, 462 p. : : ill. ; ; 24 cm.
- 기타저자
- Fitzsimmons, Mona J
- 가격
- 28000
- Control Number
- kjul:50049238
MARC
008011204s1994 ulk kor■020 ▼a0070212171
■090 ▼a325.1▼bF562s
■1001 ▼aFitzsimmons, James A
■24510▼aService management for competitive advantage▼dJames A. Fitzsimmons▼eMona J. Fitzsimmons.
■260 ▼aNew York▼bMcGraw-Hill Book Company▼c1994.
■300 ▼axviii, 462 p.▼b▼bill.▼c▼c24 cm.
■7001 ▼aFitzsimmons, Mona J
■9500 ▼b28000
