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1
Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Ad De Jong, | American Marketing Association | 2004 ,
2
The Impact of Humor in Face-to-Face and Electronic Service Encounters
The Impact of Humor in Face-to-Face and Electronic Service Encounters
W. van Dlien, | Association for Consumer Research | 2004 ,
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