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1
The art of software support : design and operation of support centers and helpdesks
The art of software support : design and operation of support centers and helpdesks
Tourniaire, Fran coise., 005.12-T728a | Prentice Hall PTR | 1997 005.12-T728a,
2
Plant and service tours in operations management
Plant and service tours in operations management
Schmenner, Roger W., 325.6-S348p | Prentice Hall | 1997 325.6-S348p,
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