811
Apologies and gropons to resolve consumer complaints : How appealing is each to you versus to others
Rebecca K Rantner,
| Association for Consumer Research |
2004
,
812
Oleg Urminsky,
| Association for Consumer Research |
2004
,
813
Jagdip singh,
| Association for Consumer Research |
2004
,
814
Robyn A Leboeuf,
| Association for Consumer Research |
2004
,
815
Kyengheui Kim,
| Association for Consumer Research |
2004
,
816
Peter R. Darke,
| Association for Consumer Research |
2004
,
817
Roger Marshall,
| Association for Consumer Research |
2004
,
818
Ramaprasad Unni,
| Association for Consumer Research |
2004
,
819
Rajneesh Suri,
| Association for Consumer Research |
2004
,
820
Rachel Maldonado,
| Association for Consumer Research |
2004
,
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Great Neck Publishing
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