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11
A customer data quality management strategy
A customer data quality management strategy
김병용, | 대한관광경영학회 | 2005 ,
12
Superior customer service : William A. Stull, Donna E. Crow.
Superior customer service : William A. Stull, Donna E. Crow.
Stull, William A., 326.184-S934s | South-Western Educational Pub. | 1996 326.184-S934s,
13
호텔 기업의 내부마케팅활동이 종사원의 직무만족, 조직몰입 및 고객지향성에 미치는 영향 The Effect of Internal Marketing Activities on Job Satisfaction, Organizational Commitment, and Customer Orientation In the Hotel Industry
호텔 기업의 내부마케팅활동이 종사원의 직무만족, 조직몰입 및 고객지향성에 미치는 영향 The Effect of Internal Marketing Activities on Job Satisfaction, Organizational Commitment, and Customer Orientation In the Hotel Industry
한진수, 김은정, Han, Jin-Soo, Kim, Eun-Jung, | 한국호텔경영학회 | 2005 ,
14
The Impact of Service Attitude, Perceived Quality, Perceived Value and Airline Image on Customer Satisfaction
The Impact of Service Attitude, Perceived Quality, Perceived Value and Airline Image on Customer Satisfaction
Lee, Soo-Bum, Lee Sung-Hee, Lee, Eun-Yong, | 한국호텔경영학회 | 2005 ,
15
New Approaches to Understand Customers' Emotional Responses and Hotel Servicescape
New Approaches to Understand Customers' Emotional Responses and Hotel Servicescape
Byun, Jeoung-Woo, Kim-Jung-Sun, Park, Sang-Hwan, | 한국호텔경영학회 | 2005 ,
16
Hotel Room Reservation Employees Relationship with Customers and Customer Trust, Commitment and Hotel Performance
Hotel Room Reservation Employees Relationship with Customers and Customer Trust, Commitment and Hotel Performance
Yeung Kurn Park, Jum Gi An, | The Tourism Sciences Society of Korea | 2004 ,
17
Customer's Perceived Service Value Through Coupon Response
Customer's Perceived Service Value Through Coupon Response
Hae Young Park, Shohn, Dehyun, | The Tourism Sciences Society of Korea | 2004 ,
18
Customer Loyalty Transferability as a Mediator in the Success of the Acquisition and Strategic Alliance
Customer Loyalty Transferability as a Mediator in the Success of the Acquisition and Strategic Alliance
Jai-Kwan Park, Sang Wook Bae, | (사)한국마케팅관리학회 | 2001 ,
19
Customer Poaching in Vertical Differentiation
Customer Poaching in Vertical Differentiation
CHONG-KOOK PARK, | The Korean Economic Association | 2001 ,
20
Customers Rule - [컴퓨터 파일]
Customers Rule - [컴퓨터 파일]
lackwell, Roger ., 004-L141c-EB | 네오넷코리아 | 2002 004-L141c-EB,
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