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NATASHA REICHLE,
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| american economic association |
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| american economic association |
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| american economic association |
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| american economic association |
2011
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Apologies and gropons to resolve consumer complaints : How appealing is each to you versus to others
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| Association for Consumer Research |
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Mark Forehand,
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US Department of Education
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Great Neck Publishing
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Organisation for Economic Cooperation & Development
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Organisation for Economic Cooperation & Development
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US Department of Education
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