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11
Restaurant Management : Customers, operations, and employees
Restaurant Management : Customers, operations, and employees
Mill, Robert Christie, 591.986-M645r | Prentice Hall | 1998 591.986-M645r,
12
Customer-Driven Marketing
Customer-Driven Marketing
Frazer-Robinson, John, 326.161-F848c | Kogan Page | 1997 326.161-F848c,
13
Customer Satisfaction Improvement through Effective Service Strategy at Retail Banking : Concentrating on the Case Study of X Bank
Customer Satisfaction Improvement through Effective Service Strategy at Retail Banking : Concentrating on the Case Study of X Bank
Jin, Jeongnim, 327-J54c-TM | 西江大學校 經營大學院 | 1993 327-J54c-TM,
14
An Empirical Study of the Relationship Between Restaurant Image and Customer Loyalty
An Empirical Study of the Relationship Between Restaurant Image and Customer Loyalty
Oh, Heung Chul, 326.3925-O36e-TD | Virginia Polytechnic Institute and State University | 1995 326.3925-O36e-TD,
15
Restaurant basics : why guests don't come back--and what you can do about it
Restaurant basics : why guests don't come back--and what you can do about it
Marvin, Bill., 596.9-M391r | Wiley | 1992 596.9-M391r,
16
Professional selling : an interpersonal perspective
Professional selling : an interpersonal perspective
Soldow, Gary F., 326.16-S684p | Macmillan | 1991 326.16-S684p,
17
Fabled service : ordinary acts, extraordinary outcomes
Fabled service : ordinary acts, extraordinary outcomes
Sanders, ElizaBeth A., 326.162-S215f | Pfeiffer&Company | 1995 326.162-S215f,
18
The art of software support : design and operation of support centers and helpdesks
The art of software support : design and operation of support centers and helpdesks
Tourniaire, Fran coise., 005.12-T728a | Prentice Hall PTR | 1997 005.12-T728a,
19
Achieving excellence in the fire service
Achieving excellence in the fire service
Janing, Judy., 512.29-J33a | Prentice Hall | 2003 512.29-J33a,
20
Successful service operations management
Successful service operations management
Metters, Richard, 325.1-M595s | South-Western/Thomson | 2003 325.1-M595s,
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W061883 M002301 Successful service operations management CR 대출가능 문학자료실(관광학관1층)
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