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1
Customer Satisfaction Improvement through Effective Service Strategy at Retail Banking : Concentrating on the Case Study of X Bank
Customer Satisfaction Improvement through Effective Service Strategy at Retail Banking : Concentrating on the Case Study of X Bank
Jin, Jeongnim, 327-J54c-TM | 西江大學校 經營大學院 | 1993 327-J54c-TM,
2
시뮬레이션에 의한 On-line Banking System의 待期行列模型 分析
시뮬레이션에 의한 On-line Banking System의 待期行列模型 分析
이찬화, 327.535-이'82시-TM | 중앙대학교 국제경영대학원 | 1987 327.535-이'82시-TM,
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