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1
Qualitative Research Perspectives in Computer Mediated Environments
Qualitative Research Perspectives in Computer Mediated Environments
Schau, H. J., | Association for Consumer Research | 2001 ,
2
The Formality Dimension of Service Quality in Thailand and Japan
The Formality Dimension of Service Quality in Thailand and Japan
Witkowski, T. H., | Association for Consumer Research | 2001 ,
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