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1
Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation
Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation
Sunil Mithas, | Informs | 2007 ,
2
Customer Satisfaction and Stock Prices: High Returns, Low Risk
Customer Satisfaction and Stock Prices: High Returns, Low Risk
Claes Fornell, | American Marketing Association | 2006 ,
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