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1
Consumer Response to Service Failures: The Role of Emotional Intelligence and Coping
Consumer Response to Service Failures: The Role of Emotional Intelligence and Coping
Yuliya Strizhakova, | Association for Consumer Research | 2010 ,
2
Exploring Consumer Forgiveness In Service Failures
Exploring Consumer Forgiveness In Service Failures
Tsarenko Y, | Association for Consumer Research | 2011 ,
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