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1
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
Thorsten Hennig-Thurau, | American Marketing Association | 2006 ,
2
The Provenance of Electronic Data
The Provenance of Electronic Data
Moreau, L., | Association for Computing Machinery | 2008 ,
3
Examining consumer behavior in the liberalized german energy Market-The influence of customer satisfaction on customer Willingness to switch public utility companies
Examining consumer behavior in the liberalized german energy Market-The influence of customer satisfaction on customer Willingness to switch public utility companies
Gianfranco Walsh, | Association for Consumer Research | 2004 ,
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