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Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
Thorsten Hennig-Thurau, | American Marketing Association | 2006 ,
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The Dynamic Nature of Customers' Criteria for Assessing Customer Value: A Longitudinal Investigation
The Dynamic Nature of Customers' Criteria for Assessing Customer Value: A Longitudinal Investigation
Bleijerveld, J, | Association for Consumer Research | 2008 ,
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