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1
Competitive Density and the Customer Acquisition—Retention Trade-Off
Competitive Density and the Customer Acquisition—Retention Trade-Off
Glenn B. Voss and Zannie Giraud Voss, | American Marketing Association | 2008 ,
2
How Complementarity and Substitution Alter the Customer Satisfaction—Repurchase Link
How Complementarity and Substitution Alter the Customer Satisfaction—Repurchase Link
Glenn B. Voss, | American Marketing Association | 2010 ,
3
Strategic Orientation and Firm Performance in an Artistic Environment
Strategic Orientation and Firm Performance in an Artistic Environment
Glenn B. Voss, | American Marketing Association | 2000 ,
4
Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context
Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context
Kathleen Seiders, | American Marketing Association | 2005 ,
5
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
Julie Baker, | American Marketing Association | 2002 ,
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