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Affective Expectations and Uncertainty Orientation: When do Affective Expectations stop Influencing Affective Reactions
Affective Expectations and Uncertainty Orientation: When do Affective Expectations stop Influencing Affective Reactions
E. Cowley, | Association for Consumer Research | 2004 ,
2
Service failure recovery : The moderating impact of individual-level cultral value orientation on perceptios of justice
Service failure recovery : The moderating impact of individual-level cultral value orientation on perceptios of justice
P. G. Patterson., | Elsevier | 2006 ,
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