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1
The impacts of user review on software responsiveness: Moderating requirements uncertainty
The impacts of user review on software responsiveness: Moderating requirements uncertainty
J.S.-C. Hsu, | North-Holland | 2008 ,
2
Closing the User and Provider Service Quality Gap
Closing the User and Provider Service Quality Gap
Jiang, J. J., | Association for Computing Machinery | 2003 ,
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