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1
Service Quality in hospitality organizations
Service Quality in hospitality organizations
Olsen, Michael D., 591.9518-O52s | Cassell | 1996 591.9518-O52s,
2
The International Hospitality Business
The International Hospitality Business
Kotas, Richard, 326.385-K87i | Cassell | 1996 326.385-K87i,
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