211
Lloyd, S. M.,
| Association for Consumer Research |
2001
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212
Lemon, K. N.,
| Association for Consumer Research |
2001
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213
Changing Faces in Services Relationships: Customers' Roles During Dissatisfactory Service Encounters
Ligas, M.,
| Association for Consumer Research |
2001
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214
Nunes, J. C.,
| Association for Consumer Research |
2001
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215
Durgee, J.,
| Association for Consumer Research |
2001
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216
Feng, J.,
| Association for Consumer Research |
2001
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217
Palan, K. M.,
| Association for Consumer Research |
2001
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218
Ramanathan, S.,
| Association for Consumer Research |
2001
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219
John, D. R.,
| Association for Consumer Research |
2001
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220
Moorman, C.,
| Association for Consumer Research |
2001
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