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11
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Sterne, Jim, 326.181-S839c | John Wiley & Sons | 2000 326.181-S839c,
12
Talking Listening : keys to success with customers and co-workers
Talking Listening : keys to success with customers and co-workers
Zeman, Wanda J, 747.5-Z53t-안진홍 | Financial Education | 1990 747.5-Z53t-안진홍,
13
Restaurant Management : Customers, operations, and employees
Restaurant Management : Customers, operations, and employees
Mill, Robert Christie, 591.986-M645r | Prentice Hall | 1998 591.986-M645r,
14
Customer Satisfaction Improvement through Effective Service Strategy at Retail Banking : Concentrating on the Case Study of X Bank
Customer Satisfaction Improvement through Effective Service Strategy at Retail Banking : Concentrating on the Case Study of X Bank
Jin, Jeongnim, 327-J54c-TM | 西江大學校 經營大學院 | 1993 327-J54c-TM,
15
고객서비스 혁명 - [전자책] : 마케팅 전쟁의 승패를 결정짓는 고객서비스의 힘
고객서비스 혁명 - [전자책] : 마케팅 전쟁의 승패를 결정짓는 고객서비스의 힘
디줄리어스, 존, --EB | 시그마북스:시그마프레스 | 2017 --EB,
16
체험의 경제학 : 비즈니스는 마음을 훔치는 연극이다
체험의 경제학 : 비즈니스는 마음을 훔치는 연극이다
파인, B. 조지프, 325.5-파68체 | 북이십일 21세기북스 | 2010 325.5-파68체,
17
혁신기업의 딜레마 : 미래를 준비하는 기업들의 파괴적 혁신 전략
혁신기업의 딜레마 : 미래를 준비하는 기업들의 파괴적 혁신 전략
크리스텐슨, 클레이튼 M., 325.1-크298혀 | 세종서적 | 2009 325.1-크298혀,
18
Professional selling : an interpersonal perspective
Professional selling : an interpersonal perspective
Soldow, Gary F., 326.16-S684p | Macmillan | 1991 326.16-S684p,
19
Fabled service : ordinary acts, extraordinary outcomes
Fabled service : ordinary acts, extraordinary outcomes
Sanders, ElizaBeth A., 326.162-S215f | Pfeiffer&Company | 1995 326.162-S215f,
20
Achieving excellence in the fire service
Achieving excellence in the fire service
Janing, Judy., 512.29-J33a | Prentice Hall | 2003 512.29-J33a,
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