161
Changing Faces in Services Relationships: Customers' Roles During Dissatisfactory Service Encounters
Ligas, M.,
| Association for Consumer Research |
2001
,
162
Nunes, J. C.,
| Association for Consumer Research |
2001
,
163
Durgee, J.,
| Association for Consumer Research |
2001
,
164
Feng, J.,
| Association for Consumer Research |
2001
,
165
Palan, K. M.,
| Association for Consumer Research |
2001
,
166
Ramanathan, S.,
| Association for Consumer Research |
2001
,
167
John, D. R.,
| Association for Consumer Research |
2001
,
168
Moorman, C.,
| Association for Consumer Research |
2001
,
169
Heisley, D. D.,
| Association for Consumer Research |
2001
,
170
Belk, R. W.,
| Association for Consumer Research |
2001
,
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