161
Venkatesh, A.,
| Association for Consumer Research |
2001
,
162
Mulvey, M. S.,
| Association for Consumer Research |
2001
,
163
Lloyd, S. M.,
| Association for Consumer Research |
2001
,
164
Lemon, K. N.,
| Association for Consumer Research |
2001
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165
Changing Faces in Services Relationships: Customers' Roles During Dissatisfactory Service Encounters
Ligas, M.,
| Association for Consumer Research |
2001
,
166
Nunes, J. C.,
| Association for Consumer Research |
2001
,
167
Durgee, J.,
| Association for Consumer Research |
2001
,
168
Feng, J.,
| Association for Consumer Research |
2001
,
169
Palan, K. M.,
| Association for Consumer Research |
2001
,
170
Ramanathan, S.,
| Association for Consumer Research |
2001
,
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