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1
Measuring and Managing the ROI of Human Capital
Measuring and Managing the ROI of Human Capital
Schiemann, W. A., | Warren, Gorham and Lamont | 2007 ,
2
Functional Lean: A New Approach for Optimizing Internal Service Function Value
Functional Lean: A New Approach for Optimizing Internal Service Function Value
Schiemann, W., | Warren, Gorham and Lamont | 2009 ,
3
MEASUREMENT: THE MISSING INGREDIENT IN TODAY'S CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIES
MEASUREMENT: THE MISSING INGREDIENT IN TODAY'S CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIES
Brewton, J., | Warren, Gorham and Lamont | 2003 ,
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