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1
Changing Faces in Services Relationships: Customers' Roles During Dissatisfactory Service Encounters
Changing Faces in Services Relationships: Customers' Roles During Dissatisfactory Service Encounters
Ligas, M., | Association for Consumer Research | 2001 ,
2
To Retain or To Relinquish: Exploring the Disposition Practices of Packrats and Purgers
To Retain or To Relinquish: Exploring the Disposition Practices of Packrats and Purgers
Coulter, R. A., | Association for Consumer Research | 2003 ,
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