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1
Customer Satisfaction with Electronic Service Encounters
Customer Satisfaction with Electronic Service Encounters
Nelson Masssad., | M.E. Sharpe | 2006 ,
2
What Makes Customers Bring Their Bags or Buy Bags From the Shop? A Survey of Customers at a Taiwan Hypermarket
What Makes Customers Bring Their Bags or Buy Bags From the Shop? A Survey of Customers at a Taiwan Hypermarket
SAN-PUILAM., | Sage Publications | 2006 ,
3
Superior customer service : William A. Stull, Donna E. Crow.
Superior customer service : William A. Stull, Donna E. Crow.
Stull, William A., 326.184-S934s | South-Western Educational Pub. | 1996 326.184-S934s,
4
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Sterne, Jim, 326.181-S839c | John Wiley & Sons | 2000 326.181-S839c,
5
Talking Listening : keys to success with customers and co-workers
Talking Listening : keys to success with customers and co-workers
Zeman, Wanda J, 747.5-Z53t-안진홍 | Financial Education | 1990 747.5-Z53t-안진홍,
6
Restaurant Management : Customers, operations, and employees
Restaurant Management : Customers, operations, and employees
Mill, Robert Christie, 591.986-M645r | Prentice Hall | 1998 591.986-M645r,
7
Customer Satisfaction Improvement through Effective Service Strategy at Retail Banking : Concentrating on the Case Study of X Bank
Customer Satisfaction Improvement through Effective Service Strategy at Retail Banking : Concentrating on the Case Study of X Bank
Jin, Jeongnim, 327-J54c-TM | 西江大學校 經營大學院 | 1993 327-J54c-TM,
8
Professional selling : an interpersonal perspective
Professional selling : an interpersonal perspective
Soldow, Gary F., 326.16-S684p | Macmillan | 1991 326.16-S684p,
9
Fabled service : ordinary acts, extraordinary outcomes
Fabled service : ordinary acts, extraordinary outcomes
Sanders, ElizaBeth A., 326.162-S215f | Pfeiffer&Company | 1995 326.162-S215f,
10
Achieving excellence in the fire service
Achieving excellence in the fire service
Janing, Judy., 512.29-J33a | Prentice Hall | 2003 512.29-J33a,
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