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1
Service failure recovery : The moderating impact of individual-level cultral value orientation on perceptios of justice
Service failure recovery : The moderating impact of individual-level cultral value orientation on perceptios of justice
P. G. Patterson., | Elsevier | 2006 ,
2
Exploring product and service innovation similarities and differences
Exploring product and service innovation similarities and differences
E. J. Nijssen., | Elsevier | 2006 ,
3
Customer loyalty to one service worker : Should it be discouraged?
Customer loyalty to one service worker : Should it be discouraged?
L. L. Bove., | Elsevier | 2006 ,
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