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When Customer Love Turns into Lasting Hate : The Effects of Relationship Strength and Time on Customer Revenge and Avoidance
When Customer Love Turns into Lasting Hate : The Effects of Relationship Strength and Time on Customer Revenge and Avoidance
상세정보
- 자료유형
- 기사
- ISSN
- 00222429
- 저자명
- Yany Grégoire
- 서명/저자
- When Customer Love Turns into Lasting Hate : The Effects of Relationship Strength and Time on Customer Revenge and Avoidance / Yany Grégoire , Thomas M. Tripp and Renaud Legoux
- 발행사항
- New York : American Marketing Association, 2009.
- 형태사항
- pp. 18-32
- 주기사항
- Includes Bibliography Reference
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60271337
MARC
008210330s2009 ulk aa eng■022 ▼a00222429
■1001 ▼aYany Grégoire
■24510▼aWhen Customer Love Turns into Lasting Hate▼bThe Effects of Relationship Strength and Time on Customer Revenge and Avoidance▼dYany Grégoire▼eThomas M. Tripp and Renaud Legoux
■260 ▼aNew York▼bAmerican Marketing Association▼c2009.
■300 ▼app. 18-32
■500 ▼aIncludes Bibliography Reference
■7001 ▼aThomas M. Tripp and Renaud Legoux
■773 ▼tJournal of marketing.▼gVol. 73 No. 6 (2009. 11)▼d2009, 11
■SIS ▼aS052304▼b60077308▼h8▼s2▼fP
