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Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
Detailed Information
- Material Type
- 기사
- ISSN
- 00222429
- Author
- Thorsten Hennig-Thurau
- Title/Author
- Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships / Thorsten Hennig-Thurau ; Markus Groth, Michael Paul, Dwayne D. Gremler
- Publish Info
- New York : American Marketing Association, 2006.
- Material Info
- pp. 58-73
- General Note
- Includes Biblography Reference
- Added Entry-Personal Name
- Markus Groth, Michael Paul, Dwayne D. Gremler
- Host Item Entry
- Journal of marketing. : Vol. 70 No. 3 (2006. 7) 2006, 07
- Electronic Location and Access
- url
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60271060
MARC
008210325s2006 ulk aa eng■022 ▼a00222429
■1001 ▼aThorsten Hennig-Thurau
■24510▼aAre All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships ▼dThorsten Hennig-Thurau▼eMarkus Groth, Michael Paul, Dwayne D. Gremler
■260 ▼aNew York▼bAmerican Marketing Association▼c2006.
■300 ▼app. 58-73
■500 ▼aIncludes Biblography Reference
■7001 ▼aMarkus Groth, Michael Paul, Dwayne D. Gremler
■773 ▼tJournal of marketing.▼gVol. 70 No. 3 (2006. 7)▼d2006, 07
■856 ▼uhttps://www.jstor.org/stable/30162101
■SIS ▼aS037931▼b60077308▼h8▼s2▼fP
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