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How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach
How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach
Detailed Information
- Material Type
- 기사
- ISSN
- 00222429
- Author
- Christian Homburg
- Title/Author
- How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach / Christian Homburg ; Andreas Fürst
- Publish Info
- New York : American Marketing Association, 2005.
- Material Info
- pp. 95-114
- General Note
- Includes Bibliography Reference
- Added Entry-Personal Name
- Andreas Fürst
- Host Item Entry
- Journal of marketing. : Vol. 69 No. 3 (2005. 7) 2005, 07
- Electronic Location and Access
- url
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60270999
MARC
008210324s2005 ulk aa eng■022 ▼a00222429
■1001 ▼aChristian Homburg
■24510▼aHow Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach▼dChristian Homburg ▼eAndreas Fürst
■260 ▼aNew York▼bAmerican Marketing Association▼c2005.
■300 ▼app. 95-114
■500 ▼aIncludes Bibliography Reference
■7001 ▼aAndreas Fürst
■773 ▼tJournal of marketing.▼gVol. 69 No. 3 (2005. 7)▼d2005, 07
■856 ▼uhttps://www.jstor.org/stable/30162059
■SIS ▼aS028013▼b60077308▼h8▼s2▼fP
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