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Self-Service Technologies : Understanding Customer Satisfaction with Technology-Based Service Encounters
Self-Service Technologies : Understanding Customer Satisfaction with Technology-Based Service Encounters
상세정보
- 자료유형
- 기사
- ISSN
- 00222429
- 서명/저자
- Self-Service Technologies : Understanding Customer Satisfaction with Technology-Based Service Encounters / Matthew L. Meuter , Amy L. Ostrom, Robert I. Roundtree and Mary Jo Bitner
- 발행사항
- New York : American Marketing Association, 2000.
- 형태사항
- pp. 50-64
- 주기사항
- Indudes Bibliography Reference
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60270687
MARC
008210322s2000 ulk aa eng■022 ▼a00222429
■1001 ▼aMatthew L. Meuter
■24510▼aSelf-Service Technologies▼bUnderstanding Customer Satisfaction with Technology-Based Service Encounters▼dMatthew L. Meuter▼eAmy L. Ostrom, Robert I. Roundtree and Mary Jo Bitner
■260 ▼aNew York▼bAmerican Marketing Association▼c2000.
■300 ▼app. 50-64
■500 ▼aIndudes Bibliography Reference
■7001 ▼aAmy L. Ostrom, Robert I. Roundtree and Mary Jo Bitner
■773 ▼tJournal of marketing.▼gVol. 64 No. 3 (2000. 7)▼d2000, 07
■SIS ▼aS027993▼b60077308▼h8▼s2▼fP
