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Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling
Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling
Detailed Information
- Material Type
- 기사
- ISSN
- 00222429
- Author
- James G. Maxham III
- Title/Author
- Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers Evaluations of Complaint Handling / James G. Maxham III ; Richard G. Netemeyer
- Publish Info
- New York : American Marketing Association, 2003.
- Material Info
- pp. 46-62
- General Note
- INDUBES BTBLIOGRAPHY REFEREN CE
- Added Entry-Personal Name
- Richard G. Netemeyer
- Host Item Entry
- Journal of marketing. : Vol. 67 No. 1 (2003. 1) 2003, 01
- Electronic Location and Access
- url
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60270673
MARC
008210322s2003 ulk aa eng■022 ▼a00222429
■1001 ▼aJames G. Maxham III
■24510▼a Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling ▼dJames G. Maxham III▼eRichard G. Netemeyer
■260 ▼aNew York▼bAmerican Marketing Association▼c2003.
■300 ▼app. 46-62
■500 ▼aINDUBES BTBLIOGRAPHY REFEREN CE
■7001 ▼aRichard G. Netemeyer
■773 ▼tJournal of marketing.▼gVol. 67 No. 1 (2003. 1)▼d2003, 01
■856 ▼uhttps://www.jstor.org/stable/30040510
■SIS ▼aS028003▼b60077308▼h8▼s2▼fP
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