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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Integrating the voice of customers through call center emails into a decision support system for churn prediction
상세정보
- 자료유형
- 기사
- ISSN
- 03787206
- 저자명
- K. Coussement
- 서명/저자
- Integrating the voice of customers through call center emails into a decision support system for churn prediction / K. Coussement , D. Van den Poel
- 발행사항
- New York, NY : North-Holland, 2008.
- 형태사항
- pp. 164-174
- 주기사항
- 참고문헌수록
- 기타저자
- D. Van den Poel
- 원문정보
- url
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60259510
MARC
008200715s2008 ai aa eng■022 ▼a03787206
■1001 ▼aK. Coussement
■24510▼aIntegrating the voice of customers through call center emails into a decision support system for churn prediction▼dK. Coussement▼eD. Van den Poel
■260 ▼aNew York, NY▼bNorth-Holland▼c2008.
■300 ▼app. 164-174
■500 ▼a참고문헌수록
■7001 ▼aD. Van den Poel
■773 ▼tInformation & Management▼gVol. 45 No. 3 (2008. 4)▼d2008, 04
■856 ▼uhttp://www.elsevier.com/locate.im
■SIS ▼aS047538▼b60077801▼h8▼s2▼fP
