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An Application of Lean Thinking and Lean Tools to Improve a Customer Complaint Product Return Process
An Application of Lean Thinking and Lean Tools to Improve a Customer Complaint Product Return Process
Detailed Information
- Material Type
- 기사
- ISSN
- 10928057
- Author
- Roorda, D.
- Title/Author
- An Application of Lean Thinking and Lean Tools to Improve a Customer Complaint Product Return Process / Roorda, D. ; Castellano, J.F.
- Publish Info
- Boston, MA : Warren, Gorham and Lamont, 2012.
- Material Info
- pp. 37-47
- General Note
- included reference
- Added Entry-Personal Name
- Castellano, J.F.
- Host Item Entry
- Journal of cost management. : Vol. 26 No. 3 (2012. 5) 2012, 05
- Electronic Location and Access
- url
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60251755
MARC
008200121s2012 ai aa eng■022 ▼a10928057
■1001 ▼aRoorda, D.
■24510▼aAn Application of Lean Thinking and Lean Tools to Improve a Customer Complaint Product Return Process▼dRoorda, D.▼e Castellano, J.F.
■260 ▼aBoston, MA▼bWarren, Gorham and Lamont▼c2012.
■300 ▼app. 37-47
■500 ▼aincluded reference
■7001 ▼aCastellano, J.F.
■773 ▼tJournal of cost management.▼gVol. 26 No. 3 (2012. 5)▼d2012, 05
■856 ▼uhttp://www.riahome.com/estore/detail.asp?ID=ZMCM
■SIS ▼aS059534▼b60077745▼h8▼s2▼fP
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