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Closing the User and Provider Service Quality Gap
Closing the User and Provider Service Quality Gap
Detailed Information
- Material Type
- 기사
- ISSN
- 00010782
- Author
- Jiang, J. J.
- Title/Author
- Closing the User and Provider Service Quality Gap / Jiang, J. J. ; Klein, G. ; Tesch, D. ; Chen, H.-G.
- Publish Info
- Broadway, NY : Association for Computing Machinery, 2003.
- Material Info
- pp. p.72-76
- General Note
- included reference
- Added Entry-Personal Name
- Klein, G.
- Added Entry-Personal Name
- Tesch, D.
- Added Entry-Personal Name
- Chen, H.-G.
- Host Item Entry
- Communications of the ACM. : Vol. 46 No. 2 (2003. 2) 2003, 02
- Electronic Location and Access
- url
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60250800
MARC
008200115s2003 ai aa eng■022 ▼a00010782
■1001 ▼aJiang, J. J.
■24510▼aClosing the User and Provider Service Quality Gap▼dJiang, J. J.▼e Klein, G.▼eTesch, D.▼eChen, H.-G.
■260 ▼aBroadway, NY▼bAssociation for Computing Machinery▼c2003.
■300 ▼app. p.72-76
■500 ▼aincluded reference
■7001 ▼aKlein, G.
■7001 ▼aTesch, D.
■7001 ▼aChen, H.-G.
■773 ▼tCommunications of the ACM.▼gVol. 46 No. 2 (2003. 2)▼d2003, 02
■856 ▼uhttp://www.acm.org/cacm/
■SIS ▼aS075176▼b60077699▼h8▼s2▼fP
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