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A Complex Account of Service Recovery: Subtle Efforts to Remedy Subtle Service Failure
A Complex Account of Service Recovery: Subtle Efforts to Remedy Subtle Service Failure
상세정보
- 자료유형
- 기사
- ISSN
- 00989258
- 저자명
- Wan F
- 서명/저자
- A Complex Account of Service Recovery: Subtle Efforts to Remedy Subtle Service Failure / Wan F , 공저 Qiu P, Shrum L.J
- 발행사항
- Urbana, Ill : Association for Consumer Research, 2011.
- 형태사항
- pp. 437p ~ 438p
- 주기사항
- 권말 색인 및 참고문헌 수록
- 기타저자
- Qiu P, Shrum L.J
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60238138
MARC
008191024s2011 ai aa eng■022 ▼a00989258
■1001 ▼aWan F
■24510▼aA Complex Account of Service Recovery: Subtle Efforts to Remedy Subtle Service Failure▼dWan F▼e공저 Qiu P, Shrum L.J
■260 ▼aUrbana, Ill▼bAssociation for Consumer Research▼c2011.
■300 ▼app. 437p ~ 438p
■500 ▼a권말 색인 및 참고문헌 수록
■7001 ▼aQiu P, Shrum L.J
■773 ▼tAdvances in consumer research.▼gVol. 38 (2011.)▼d2011, 08
■SIS ▼aS059828▼b60077576▼h8▼s2▼fP
