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Changing Faces in Services Relationships: Customers' Roles During Dissatisfactory Service Encounters
Changing Faces in Services Relationships: Customers' Roles During Dissatisfactory Service Encounters
Detailed Information
- Material Type
- 기사
- ISSN
- 00989258
- Author
- Ligas, M.
- Title/Author
- Changing Faces in Services Relationships: Customers Roles During Dissatisfactory Service Encounters / Ligas, M. ; 공저 Coulter, R. A.
- Publish Info
- Urbana, Ill : Association for Consumer Research, 2001.
- Material Info
- pp. 71-76
- General Note
- 권말 참고 문헌 수록
- Added Entry-Personal Name
- Coulter, R. A.
- Host Item Entry
- Advances in consumer research. : Vol. 28 (2001.) 2001, 08
- Electronic Location and Access
- url
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60235490
MARC
008191016s2001 ai aa eng■022 ▼a00989258
■1001 ▼aLigas, M.
■24510▼aChanging Faces in Services Relationships: Customers' Roles During Dissatisfactory Service Encounters▼dLigas, M.▼e공저 Coulter, R. A.
■260 ▼aUrbana, Ill▼bAssociation for Consumer Research▼c2001.
■300 ▼app. 71-76
■500 ▼a권말 참고 문헌 수록
■7001 ▼aCoulter, R. A.
■773 ▼tAdvances in consumer research.▼gVol. 28 (2001.)▼d2001, 08
■856 ▼uhttp://www.vancouver.wsu.edu/acr/home.htm
■SIS ▼aS028855▼b60077576▼h8▼s2▼fP
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