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Restaurant basics : why guests don't come back--and what you can do about it
Restaurant basics : why guests don't come back--and what you can do about it
Detailed Information
- Material Type
- 단행본
- ISBN
- 0471551740
- Callnumber
- 596.9 M391r
- Author
- Marvin, Bill.
- Title/Author
- Restaurant basics : why guests dont come back--and what you can do about it / Bill Marvin.
- Publish Info
- New York : Wiley, 1992.
- Material Info
- xiii, 225 p. : ill. ; 24 cm.
- General Note
- At head of title: A Restaurants & institutions book.
- 서지주기
- Includes bibliographical references (p. 224-225).
- Formatted Contents Note
- 완전내용Momentous minutiae -- Outside oversights -- Annoying impressions -- Table trangressions -- Environmental apathy -- Menu missteps -- Service stumbles -- Attitude errors -- Vacant verbiage -- Culinary castrophes -- Beverage blunders -- Cleaning calamities -- Restroom repulsion -- Family fiascos -- Disabled disasters -- Teenage turnoffs -- Elderly irritations -- Management mistakes.
- Subject Added Entry-Topical Term
- Restaurants
- Subject Added Entry-Topical Term
- Customer relations
- Price Info
- 112000
- Control Number
- kjul:60152707
MARC
008110816s1992 nyua b 000 0 eng■020 ▼a0471551740
■035 ▼a(KERIS)BIB000003579868
■090 ▼a596.9▼bM391r
■1001 ▼aMarvin, Bill.
■24510▼aRestaurant basics ▼bwhy guests don't come back--and what you can do about it▼dBill Marvin.
■260 ▼aNew York▼bWiley▼c1992.
■300 ▼axiii, 225 p. ▼bill.▼c24 cm.
■500 ▼aAt head of title: A Restaurants & institutions book.
■504 ▼aIncludes bibliographical references (p. 224-225).
■5050 ▼aMomentous minutiae -- Outside oversights -- Annoying impressions -- Table trangressions -- Environmental apathy -- Menu missteps -- Service stumbles -- Attitude errors -- Vacant verbiage -- Culinary castrophes -- Beverage blunders -- Cleaning calamities -- Restroom repulsion -- Family fiascos -- Disabled disasters -- Teenage turnoffs -- Elderly irritations -- Management mistakes.
■650 0▼aRestaurants
■650 0▼aCustomer relations
■9500 ▼b112000
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