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고객관계관리(CRM) 측면에서 전자정부 e-서비스의 품질 평가
고객관계관리(CRM) 측면에서 전자정부 e-서비스의 품질 평가 / 김승욱 저
고객관계관리(CRM) 측면에서 전자정부 e-서비스의 품질 평가

Detailed Information

자료유형  
 기사
ISSN  
15981150
저자명  
김승욱
서명/저자  
고객관계관리(CRM) 측면에서 전자정부 e-서비스의 품질 평가 / 김승욱 저
발행사항  
서울 : 한국서비스경영학회, 2006.
형태사항  
pp. 77-94
키워드  
고객 측면 에서 전자 정부 E서비스의 품질 평가
기본자료저록  
서비스경영학회지=Journal of Korea Service Management Socity : 제7권 제1호 (2006년 3월) 2006, 03
URL  
http://www.koreaservice.or.kr
모체레코드  
모체정보확인
Control Number  
kjul:60089711

MARC

 008070206s2006        ULKa    a                          KOR
■022    ▼a15981150
■1001  ▼a김승욱
■245    ▼a고객관계관리(CRM)  측면에서  전자정부  e-서비스의  품질  평가▼d김승욱  저
■260    ▼a서울▼b한국서비스경영학회▼c2006.
■300    ▼app.  77-94
■653    ▼a고객▼a측면▼a에서▼a전자▼a정부▼aE서비스의▼a품질▼a평가
■773    ▼t서비스경영학회지=Journal  of  Korea  Service  Management  Socity▼g제7권  제1호  (2006년  3월)▼d2006,  03
■URL    ▼ahttp://www.koreaservice.or.kr
■SIS    ▼aS026771▼b60076759▼h8▼s2

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