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Service failure recovery : The moderating impact of individual-level cultral value orientation on perceptios of justice
Service failure recovery : The moderating impact of individual-level cultral value orientation on perceptios of justice
상세정보
- 자료유형
- 기사
- ISSN
- 01678116
- 저자명
- P. G. Patterson.
- 서명/저자
- Service failure recovery : The moderating impact of individual-level cultral value orientation on perceptios of justice / P. G. Patterson. , E.Cowley , K. Prasongsukam.
- 발행사항
- [Amsterdam, The Netherlands] : Elsevier, 2006.
- 형태사항
- pp. 263-278
- 기타저자
- E.Cowley
- 기타저자
- K. Prasongsukam.
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60089173
MARC
008070130s2006 ne a a dut■022 ▼a01678116
■1001 ▼aP. G. Patterson.
■245 ▼aService failure recovery▼bThe moderating impact of individual-level cultral value orientation on perceptios of justice▼dP. G. Patterson.▼eE.Cowley▼eK. Prasongsukam.
■260 ▼a[Amsterdam, The Netherlands]▼bElsevier▼c2006.
■300 ▼app. 263-278
■653 ▼aSERVICE▼aFAILURE▼aRECOVERY
■7001 ▼aE.Cowley
■7001 ▼aK. Prasongsukam.
■773 ▼tInternational journal of research in marketing.▼gVol. 23 No. 3 (2006. 9)▼d2006, 09
■SIS ▼aS037421▼b60077738▼h8▼s2
